Online – Facebook / Instagram / Website / Via Call Purchases Exchange Policy

Steps of Exchange 

If for any reason you are not satisfied with the products you have purchased, you can exchange the product according to our Convenient Exchange Policy. Please note that the following Exchange Policy applies to orders placed through our website.

01) Simply contact the Shefflera Customer Care Team 

By

  • Reaching out to us on our Hotline through WhatsApp/Viber 

0114500046

  • Direct Messaging us on Instagram or Facebook  

02) Once your request is accepted and approved by our customer care team, we will place an exchange order on your behalf and note the items to be shipped as an exchange. The courier will pick up the exchange item at your doorstep and bring it to us for review. 

  • Pack the items in the same packaging in the original condition with labels and tags.
  • Please send the returning product/products from your side to our address 

No.03, Dhammodaya mw, Battaramulla 

Tel : 0114500046

We will notify you if your exchange is approved after reviewing the exchange item for quality and hygiene.

03) Once approved, our courier will deliver the fresh new item right to your doorstep.

Be Concerned 

  • Requests for exchanges should be made strictly within 5 days from the date of delivery is completed

By 

Reaching out to us on our Hotline through WhatsApp/Viber 

0114500046

Direct Messaging us on Instagram or Facebook  

  • All items must be in the original condition, unused, and still have the Shefflera brand / price tag attached to the garment. 
  • Damaged, dirty or altered items will not be accepted and your exchange will be rejected.
  • Purchased items (s) are out of our responsibility until they arrive at the Shefflera store for inspection. We urge the customer to ensure that the items are properly packaged and sealed up for exchange to prevent damage and distortion on the way to the warehouse. All exchange items will be inspected once we receive them to ensure if the garments are not damaged, unworn/unused, etc.
  • We will confirm whether your request is accepted or not. If we have not yet confirmed you yet, please contact us on weekdays before 6.00 pm via 

our number 0114500046 or 

send us an email to [email protected]

  • Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock. 
  • Please note that all exchanges will take a period of 14 days in order to process  the courier return, inspection, product processing and courier delivery. Your patience is highly appreciated.  

If the New Item That You are Requesting an Exchange for Has a:

  • Higher Selling Price than the first purchase item – you will be requested to make an additional payment to cover the difference in price
  • Lower Selling Price than the first purchase item – the balance money will not be refunded to you.  

What Items Are Not Changeable ?

  • Sale/Discounted items purchased online cannot be exchanged under any circumstances. You can exchange the same product but different sizes. If the product is sold out we would not be able to exchange it. 
  • Under no circumstances can Bodysuit / lingerie products be exchanged due to hygiene reasons
  • Items not in the original condition (ex: Damaged items, items with dirt/makeup/patches)
  • Swimwear
  • Sarees
  • Handbags
  • Jewellery & Accessories
  • Perfumes & Cosmetics
  • Shoes

Courier Charges 

  • The returning item courier charge needed to be paid by the customer
  • If an item is returned to us in an unsuitable condition, we will have to return it to you. In this case, you will not be entitled to an exchange and you will have to pay the courier fee for the pickup and return.
  • You will also have to pay the courier charge for the new item you are ordering

Online Website Purchases – Damaged or Defective Items 

  • Once you receive the order please check your items at the delivery point. In the very rare occurrence where you receive a defective product, please contact us at that very moment via our number 0114500046 or 

send us an email on the same day of delivery to [email protected] if you failed to contact us at that moment. 

  • You will be able to return it or we will exchange it free of charge. 

Steps 

  • Requests for a replacement of a damaged item should be made strictly within 3 days from the date of delivery is completed

By 

Reaching out to us on our Hotline through WhatsApp/Viber 

0114500046

or an email on the same day of delivery to [email protected] if you failed to contact us at that moment

  • Purchased items (s) are out of our responsibility until they arrive at the Shefflera store for inspection. We urge the customer to ensure that the items are properly packaged and sealed up for exchange to prevent damage and distortion on the way to the warehouse. All exchange items will be inspected once we receive them to ensure if the garments are unworn/unused, etc. despite the damage. 
  • All price tags and Shefflera brand labels must be attached to the garment.  
  • We will confirm whether your request is accepted or not. If we have not yet confirmed you yet, please contact us on weekdays before 6.00 pm via 

our number 0114500046 or 

send us an email to [email protected]

  • Please note that all exchanges will take a period of 14 days in order to process  the courier return, inspection, product processing and courier delivery. Your patience is highly appreciated. 



If My Request is Accepted, What Should I Do Next?

 

  • Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock. 

 

  • If the new item that you are requesting has a:
  • Higher Selling Price than the first purchase item – you will be requested to make an additional payment to cover the difference in price
  • Lower Selling Price than the first purchase item – the balance money will be refunded to you.  

 

  • You can also request for a full refund for the value of the defective item if you do not wish to receive another item in exchange for the defected item. 

 

 

Courier Charges 

 

  • If your request is accepted, the returning item courier charge and the courier charge for the new item you are ordering will be accepted by Shefflera upto a maximum of Rs. 300 for you. However, any courier charge that exceeds this allowance of Rs.300 will be charged to the customer.

 

  • If the request is rejected, we will have to return it to you. In this case, you will not be entitled to an exchange and you will have to pay the courier fee for the pickup and return.




Common to All

 

  • No cash refunds will be issued for item exchanges. If the item is defective, it has to be evaluated first before a decision can be made for a refund. If we feel that the error / damage is not a genuine event, the management retains all rights to reject or deny refund claims. The final decision is at the sole discretion of the management and is non-negotiable. 

 

  • Exchange is possible only ONCE. An already exchanged product cannot be exchanged again.

 

  • The percent off/ offers can only be applied for fresh orders placed during the offer period. Offers are not valid for exchange orders. Terms and conditions apply.

 

  • Please note that all exchanges will take a period of 14 days in order to process  the courier return, inspection, product processing and courier delivery. Your patience is highly appreciated.